Alan, Thanks again for the call yesterday. I sincerely appreciate the discount on the Blackhawk gear set as well as the bonus of a test drive. Even though my boat is an 18 year old Scarab, I am being treated as if i have a new MTI. I honestly didn't such a high level of customer service was possible in the marine industry, especially in the Rockford - Chicago area. Thank you!!!
Just wanted to let you know how happy I am with the Cigarette 20 I purchased from you guys back last September. I did some updates recently this spring. I had every chrome accessory re-chromed on the boat. Installed a new tilt helm because I wanted to install my original steering wheel I had from the Donzi when I did the update with a new white steering wheel and gages. The Cigarette's original steering wheel was a little worse for wear. I had a Cigarette Logo label made to cover the center of the wheel to cover the word Donzi. I told my wife it was my way to officially marry the two boats together. What a "MATCH". Had the Divot in the floor repaired from the original foot petal that had been removed when the new QuickSilver controls were installed. A beautiful gel coat repair that is perfectly done that shows no trace of the divot. The new tilt with the updated steering wheel made for a nice quality done improvement. Cleaned up the trailer and cleaned the rollers with a tooth brush. Removed and washed the trim pumpers before and after the rollers. Rubbed out the fenders and they now look like chrome. Had the Cigarette Racing Team logo and the Cigarette Oval label put on the trailer just down from the Pier 57 label. Scrubbed and cleaned the tires followed with Meguiar's Hotshine Tire Coating. Trailer looks like it just came out of the show room. This winter I am going to have a new instrument panel done with gages and GPS by Livorsi. This Cigarette 20 will be World Class when I get her done. Hope you enjoyed the feed back. This boat gets walked in and out of the boat hoist and has special custom fit Sunbrella that covers her all the way down to the waterline. No sun damage for this boat. Only time she will see the sun is when I am driving her. Very best to you,
I just wanted to say thanks again. It was a pleasure working with you and the rest of the crew @ Pier 57. Got the boat back, cleaned it up took it out today on some good clean water. Local lake here was glass for over 5 miles. It ran right at 72.3 on gps once we got her dialed in. Smooth runner. Going to love having this one. Will never go back to a single engine again. Lol. Got a ton of compliments at the boat ramp. If I hear of anyone looking for a good pre-owned power boat I will definitely send them your way. Thanks again and maybe we’ll meet up @ the Lake Cumberland Poker run in September if you’re down there. Take care.
- Jim Babcock
Hi Guys, received the boat in the rain :-( so it is still on land and I have not opened it up yet! Weather is nasty , hope to drop it in tomorrow !! Thank you both for everything you guys did for a super happy purchaser :-) Talk soon!
Ashley, I received your package today. Thank you very much!! That was very generous of Pier 57. I think the children are going to have a great day. We are just a small town club, but with the help of people like you, we can give these families one day to get away from everything. Once again, thank you.
I would like to personally
thank Pier 57 and their staff.
We hear so much bad about our industry, just want to say Thank you to the entire Pier 57 Staff. I recently purchased a 35 Fountain from them and the transaction went very smoothly. I had been talking to Greg and Scott for probably about 4 years, not every day, lol. But a couple of casual conversations about trading my boat in for a 35 Fountain. Even though they knew I was only a possible future customer they always took the time to talk and answered all of my e-mails. Then after the deal is made you have tons of paperwork, no way I could have done that without Ashley.
-Tim A Sharkey
Everything in good. Really happy with the Cigarette. Everyone in the family is excited about the boat. I did not really mention it to much but after I got it home the phone lines were burning up. Thank you for all the help and information you provided me on the Cigarette. Thank Scott for the opportunity to buy the Cigarette. Pier 57 is a very impressive operation.
Hey Scott, I just wanted to send a note thanking you and your staff for making this deal come together. I remember when you told if I liked the way my old boat went that your going to love the new one.. and you were right. We took it out on Saturday for the first time and ran 95 with a full tank of fuel and four people on board on dead flat water... WOW!!! Mitcher T did a great job on the paint scheme and it made a nice change. I’m going for my 2nd treatment next Tuesday and I'm not feeling bad so far. I will keep in touch.
Sunday was so nice that I HAD to take the new boat out on the water. It took a bit to get dialed in with the mixture knob, but it was pretty darn fast, that is for sure. My wife even enjoyed being out on it, even without being in a bikini. I am really happy with it. Thanks again for everything. Thanks
A big thank you to all of you who helped us from our very first point of contact regarding the Silverton!! She’s home safe (and I did hug her!!)...and I am (we are) so very grateful for all that you did to help us purchase, winterize (please thank Ralph for us also!!), shrink wrap and bring her home (and her paperwork!! Thanks Ashley for everything you have done!! We may one day be looking at a speed boat and will fondly look to you all!! Thanks again!!!
Scott, Thanks for all your help. Really happy with boat. Amply described. Look forward to doing business in the future and will recommend you guys to my friends. First class transaction. Thanks!
Just wanted pass on how
fantastic my experience has been working with Alan Gordon and your Service
Department. Alan has gone above and beyond to make sure everything has been
perfect on my boat this season. Your Service Department is currently the best
that I have seen it!
I just wanted to thank you for the integrity and professionalism you carried yourselves with the resolve the issue we encountered with the Gimball Ring on my 20' Nordic. This was greatly appreciated and will be considered highly in the purchase of our next boat. The 6 hour drive one way drive for us can be completely erased from thought when knowing that we will be dealing with a highly reputable business such as Pier 57.
I picked up my boat yesterday and wanted to say how pleased I am. Cigarette is a first class company and Alan did an outstanding job in keeping me informed of the progress of the work. The boat was spotless when I picked it up. All I can say is Cigarette is no 1. Thanks again to both of you my boat is ready for another season.
Ashley, I just wanted to say thanks again for everything yesterday (and the last few weeks)! If you get a chance to talk to the now previous owner of the boat, make sure you tell him I said thank you and that he couldn't have sold it to a bigger PowerQuest enthusiast. It has gone to good home and will be better cared for than 95% of the boats on the water. Also, I don't know who else to say this to, but the service tech that did our inspection yesterday was amazing. He was very patient with our questions and tolerant of our hovering over him. I can't say how much I appreciate that. So please, give him a shout out to the boss and thank him for us.
I would like to express my sincere gratitude to Mr. Greg Weber. I understand he is the General Manager and with that comes great responsibility. He did not earn GM without an outstanding performance. This performance has not changed! Mr. Weber has been very patient with me through this entire experience and was more than helpful from the first email and phone call to the end. I didn't purchase a Two Hundred Thousand Dollar plus boat, yet was treated as if I did. I felt I was the only customer you have. I was in the retail business twenty five years with great success using the same theory "The Shogren Team" has. This is refreshing! It seems with everything going on in our world today we have forgotten how to treat customers. KEEP UP THE GREAT WORK!!!!
I do not want to ignore Jessica, she is very sweet and helpful as well. I have already referred your facility to two other individuals looking for a performance boat and will continue. Please feel free to use me as a reference....not that you will need it but the offer stands!!! Thank you TEAM SHOGREN another satisfied client! Also a big THANK YOU for the welcome sign!!!
-Sam D. Nahmias
“Thank you so much for all your help Ashley and hard work again! The Donzi I purchased is awesome and this spring with some final detail & a custom prop she will be mint running ( 66 / 67mph ) – we get a ton of looks why I decided to put more ( $$ ) in the boat and just enjoy! Again thanks so much for everything - I brag about both "Shogren & you to many people and will continue to do so for years to come! Your company should know you do a GREAT JOB & are GREAT TO WORK WITH."
- Darren Niemiec
"We ran her last weekend and she ran great. I put some fresh high octane no ethanol and ran her half way up the gorge and back. I ran it to the high 70's but did not lean on it all the way. I like to get some time on engines that have been resting for a while before pushing it hard. It was a pleasure doing business with you and your company. I usually do a bit more due diligence on a boat before I purchase it. All references that I got said that if you had been through the boat, it would be clean. I found that to be the case. I would imagine that we will do something again in a few years. You will be on the first call list."
"Just wanted to say Thank You for a painless, hassle free boat buying experience. From the minute I walked in to see the boat everyone I encountered was very professional and treated me as if I were buying a million dollar boat. My last three years of boating have been stress filled and costly; I am looking forward to a great summer next year with the Sunsation. Thanks again to you and Ashley who handled at least a dozen calls from me trying to push up the delivery date while we all waited on banks. I plan on keeping this one for a while but when the time comes for something different Shogren will be my first call."
"Thank you to everyone at Team Shogren. I am so happy with my boat, it runs to the "Outerlimits" and I could not be happier. It was cool because I picked up the boat on my 51st Birthday (What a gift!)."
"We just wanted to thank both of you again for working with me on the new boat. The family and I took the boat on a 40 mile round trip to go eat lunch and it ran awesome . We are extremely pleased with the purchase and can't wait to take it out again. Next time you make it down south let me know in advance and maybe we can get together to make a poker run."
-Daniel and Tara Laborde
"What a great way to buy a boat! You and your entire team were the utmost professional. The boat showed up looking perfect, even after a 10 hour trip! Thanks again and you have a customer for life."
"Ashley, my wife and I wanted to thank you for all the help purchasing our 1995 Cigarette Top Gun. It was a pleasure of ours to visit Shogren Performance Marine. We can't wait to potentially visit again in the future. If we are in the area again we will make it a priority to visit. Visiting your business and shop was a very exciting experience for us, my Dad and Zane. We were very impressed with your professionalism and enthusiasm. You both, along with Greg, helped make the boat buy experience very enjoyable. We will keep in touch and wish you the very best in years to come. Hopefully we will see you around on a poker run or at LOTO next season!"
"My wife and I would like to thank you for the wonderful experience of picking up and buying a boat from your company. Not only was the experience outstanding the boat was as promised, in excellent shape as described. The boat was a small inexpensive boat but the help we received and service was excellent. We are not first time buyers, we have been buying boats for thirty years, this was the smallest and oldest boat we ever bought but the service employees were the highest caliber, right down to the call we received form you to see if we made it home ok to Michigan. Thank you FOR A GREAT EXPERIENCE"
-Jerry and Dominique Palacios
"He has arrived! Dean is VERY HAPPY, like a small kid with a new toy! Thank you for all the great service from EVERYONE, this is the reason why we do business with SHOGREN! :) Many thanks again."
-Mee Wah Bocur
Hi Scott, just wanted to let you know that we picked up the Mastercraft X14 that you sold to us from the wharf last Monday, after it finally arrived in Australia! It arrived in great condition, so many thanks to you and your team at Shogren Performance. The boat looks fantastic, and we can't wait to use it. Once again, many thanks to you and your team, for all the effort to get the boat to us safely."
- Lib & Ilona Viavattene
"Hey Guys.....Just wanted to say thank you. Its been a pleasure doing business with your company. I would like to especially compliment Ashley. She has been prompt, courteous, and professional. Always returned my calls and e-mails....something simple but very important in any business. Thank you, Ashley !! I hope we can do business again in the future."
- Best personal regards, Mike
I just wanted to shoot you a quick email and give a couple of "atta boys" to a few people on your staff. Greg, Alan (in service) and Ashley have all been very helpful with some issues I have had (nothing bad, just a few titling hang ups, coast guard documentation issues and some parts and service things) All of them (especially Alan) have been very responsive and helpful. I appreciate the fact that when I call and leave a message with someone there that I always get a return phone call. This is not very common these days with most businesses. When Ashley answers, she always asks how I am and how is the boat. It's refreshing to experience the feeling that your staff actually "cares" about the customer. They all know exactly who I am and what boat I have and it's nice to get that personal service. My only regret is that you are so far away!!
- Brian G
"Ashley, I cannot wait for me to get into my next boat, I would only consider you guys. I have been so happy with your professionalism through the process."
- Ken Lalonde
"I'm pleased with the way you and your company took care of things over the last few weeks. If I need another boat I will be coming back to you. Thanks."
- Paul Goldberg
"I just wanted to say thanks again for the "red carpet" treatment from you and your staff. I made it to Mitch's trouble free and we sat down and sketched out a really cool design over a couple cold beers....haha. Great guy and he had nothing but good things to say about you and your business. Have a great weekend."
- Brian Guiducci
"Hi Scott, just wanted to let you know we have the Baja home now and we just love it!! It is even nicer than we expected. Can't wait for the ice to melt here. We would like to thank you and your staff for the exceptional courtesy and professionalism. It is second to none. Your driver Dave exhibited the same traits. We feel that we have had a really nice experience dealing with your company. We are so impressed!! I could go on and on but about you guys but just may I say THANK YOU!! My only regret is that I could not meet you personally, hopefully one day I will, Thanks Again so much."
- Rod and Kendra
"Thank You for making our dreams come true. Everyone who works there was wonderful to us and made us feel very Welcome. Hope to see you at a few Poker Runs this year."
- The Bonn Family
I can't tell you how much I appreciate your professionalism and high level of service. You, Scott and the entire staff at Shogren Performance Marine are the best. I have been into boating for over 30 years and I can honestly say that you guys do it right. I will get a check out for the repairs and again, a job well done.
- Scott Lemminger
I want to thank you for the great experience purchasing such a fine boat, it is everything you said it was. Just got back tonight and had a nice trip.
- Dean Clark
Scott, Fran and I had a great time Saturday at the dealership, Fran loves the boat.....she always been a Fountain girl at heart. Your staff is so good to work with, it make it very easy. We actually went to the lake yesterday (Sunday) and ran the boat - it's a very solid piece. Scott thanks for all you have done to make this deal work, I know it wasn't easy. We look forward to seeing you at some PR this year and we want to come to your event in July, let us know the date and we will try to bring several boats. I told Anne to add us to the newsletter email so we can keep up with you guys. Good luck with the race team next year, I wish lived closer so I could help.
- R.B. Hixson
Scott, The boat ran great, Brian did a great job!!! We went through 6 foot waves in the Neuse river, it was so fun! My son loved it and Scooby my dog, too!!! Have a great Thanksgiving.
- Larry Rose
Scott: I would like to thank you and the race team for taking my son Jay and I for a life changing ride in the Fountain Race boat!! What a great time we had. Jay (19 yrs old) speaks of the day as the" FUNNEST DAY OF HIS LIFE". Lake of the Ozarks has shown our family a lot of great times. We look forward to owning a go fast boat to add to the family Formula 400SS cruiser. We now get Shogren Performance Marine e-mails and love it!! Please stay in touch and keep us up to date on 2011 race STUFF!!!!!! Thanks!
- Jon & Jay Fye
"I know some months have past since we won the auction on ebay, and I really didn't get a chance to thank you and the rest of the staff we dealt with. The experience working with Shogren was great, from our visit to look at the boat, handling the details over the phone and to the young man who delivered the boat it was a pleasure. I was just reflecting back on this boating season and how wonderful it was and realized it started with Shogrens and wanted to say thank you to you and the staff on behalf of my wife and I."
- Brenda and Michael Waag
"All I have to say is all of you are amazing. The boat is running great! Jeff got it back running Friday afternoon. All we were able to find was a set of broken pushrod guides that had broke off and caused the rocker arm to twist sideways therefore not allowing the intake valve to open. We ran it with Jeff Saturday and then got him back on the plane headed home. Shogren and Ateco have done an excellent job! I don't know what else to say, but thanks!"
- Barry Bastin
"I just want to thank you very much for a well conducted business with the boat. The boat was in very good condition and I test drove it yesterday with great results. I will recommend you to my friends when they should buy a boat next time."
"We appreciate everything, your service is the best, and all of you are great! Our 35X is clean and tucked away at Lake Cumberland. We'll send pictures, stay in touch."
-Randy & Kristen Lovett
"The DVD really helped sell you and your dealership, so many people with so many nice things to say about their experiences. It's things like that, that go a long way, when making decisions."
"All is wonderful with the boat I purchased, drove straight through to the East coast from your door yard...Left there 1:30 pm Monday and arrived home 5:30 pm on Tuesday....Your business was a great experience, you are surrounded by loyal people."
"Thanks again for everything. You guys are awesome. I can't believe you were able to do this in 4 days! I will make sure that all of my friends at Cumberland know what a class outfit you run!"
"I have been boating for 40+ years and have dealt with many different dealers and can honestly say that Scott, Bruce and the rest of the team at Shogren Marine stand head and shoulders above anybody. I will absolutely purchase my next boat with them."
"While shopping for a performance boat, I visited several dealers around the Midwest. I found the Shogren staff to be the very best. From the knowledgeable sales, financing and customer service they are there to help! I've purchased my second Fountain from Shogren Performance Marine. I highly recommend Fountain and Shogren Performance Marine to all my friends."
"Shogren performance marine has made our first boat purchase a great experience! Shogren and his team got us into our first boat by learning our wants, needs, and capabilities. Everyone at Shogren has been extremely helpful and honest. The team has welcomed us to their family of boaters. We are happy with are 29’ fever and are looking forward to our next purchase with Shogren. Thank you for all your excellent customer service! “There is only one!” Shogren Performance Marine."
-Ryan and Melissa Ostrowski
"Our first experience with Greg, Bruce and Scott from Shogren Performance Marine…..we were blown away!!! We went down to test drive a 35 Lightning but ended up with 38 Express Cruiser…a much better choice for our family, and my wife is finally excited about boating at least as much as I am. Greg sold, delivered and educated us on all the hi-tech stuff. He also got our trade-in to 93 mph (first time ever) Bruce got us incredible financing and made the whole process an absolute piece of cake. I have never met a more sincere and honest group of professionals. Wish I could buy another Fountain from them next year, too!!!"
"Hats off to Team Shogren. Lisa, Greg, Bruce & Scott have all gone way above the call of duty for our purchase and service experiences. Their communication, pricing, and customer service are second to none. Thank you for appreciating our business and helping us fulfill our 20 year long boating dream!"
"I have been a Shogren customer for 4 years and have purchased two 42 lightning’s. I have had many boats in the past and my criteria for searching out a dealer was simple; service, service, service. In today’s market it’s easy to search price through various dealers, heck you don’t even have to leave your house, but it’s the service that most boaters come to rely on. Having a capable and committed team at Shogren has worked out best for me. My first 42 lightning was in storage for the winter and unfortunately was caught in a fire that damaged and destroyed many boats. This was a difficult time since the boat was only a year old and the amount of smoke and water damage was extensive. Scott and Greg couldn’t have been more helpful in getting me back on the water without missing a day. I remember Greg telling me, “Vinnie, you shouldn’t have to deal with this stuff, we’ll do it. I’m glad they are the leading Fountain dealer in the country, since I’m crazy about the performance of my boat, but honestly I would buy anything from this group."
“In the 25 years of boating I have never seen customer service like Shogren Performance Marine. Whether you are buying new or used, the folks at Shogren are the Best of the Best. They have many choices in their large showroom and their staff is very knowledgeable. I have been an avid boater for 25 years and have never seen customer service in the marine business like Shogren Performance Marine. Their knowledgeable staff truly goes above and beyond. There are so many choices in both new and used boats in their large showroom. They truly are the Best of the Best! “
-Mike and Victoria Livorsi
"We are absolutely thrilled with the purchase of our 42' Fountain! We felt that the entire team at Shogren Performance Marine was there for us... they answered all our questions and made us feel part of the family! We definitely would recommend Shogren to anyone considering a boat purchase."
-Lynn & Tom Murphy
"I have owned many boats and I have to say that Shogren Performance Marine is the most professional dealership I have ever done business with. They are timely, courteous and honest. From sales, to delivery and service, Shogren is #1. Every member of the staff has a level of professionalism that is far above the rest. Boating season in Chicago is very short, every trouble free, speed filled on the water counts."
"Over the years I have worked with numerous dealerships and boat manufacturers, but never one like Shogren Performance Marine. Scott Shogren and his staff have proven themselves and their dealership to be dedicated to the highest customer satisfaction possible. I can honestly say that Shogren Performance Marine is second to none."
-Todd & Kim Pinkerman
"The Shogren team is extremely customer oriented which makes buying a boat, servicing a boat and just having fun on a boat a great experience. Team Shogren has really changed the performance boating experience for the better."
-Elliott & Erica
Marine continues to impress us with their high-standards when it comes to
customer service and satisfaction. Scott Shogren has an impressive team that
makes you their top priority from beginning to end. We've always felt
comfortable and confident wham working with Shogren. When it comes to buying
and servicing our Fountains, there's only one choice."
-Tom & Sarah Never
"When doing business with Shogren Performance Marine you receive superior customer service delivered with professionalism and courtesy. Shogren runs a tight ship and it's clear that trust and honesty are key fundamentals of his organization."
"Outstanding customer service has been my experience with my last two Fountains. From the initial purchase to ongoing service and support, the Shogren team is always courteous and professional. Scott and his team have always gone above-and-beyond to ensure our experience is second to none."